Customer service

Shipping information

Rates & delivery times

  • Netherlands: €4.95 — 1–3 business days. Free from €100.
  • Belgium & Germany: €9.95 — 2–4 business days.
  • Other EU countries: €14.95 — 3–7 business days.

Processing time

Orders placed before 15:00 on business days are shipped the same day. After that, the next business day.

Track & trace

As soon as your order ships, you'll receive an email confirmation with a track-and-trace code.

Shipping partners

We work with DHL and PostNL for reliable and careful delivery.

Not at home?

If you're not at home, the package will be delivered to a neighbour or taken to a pick-up point. The carrier will inform you about this.

Last updated: 24 July 2026. This is a provisional text — supplement with definitive legal content.