Frequently asked questions

Orders ship within 1–2 business days from the Netherlands. Delivery in NL/BE usually takes 1–3 business days, and 3–7 business days for the rest of the EU.

Shipping within the Netherlands costs €4.95. From €100, shipping is free.

Yes, we ship throughout the EU. Rates are shown at checkout.

You have 14 days from receipt to change your mind. Items must be returned unworn, with label and in original packaging.

Email us at hello@valnte.com with your order number. You'll receive a return label within 24 hours.

Refunds are processed within 14 days of receiving the return, via the same payment method.

Our fits are designed for a relaxed, contemporary silhouette. Check the size chart on each product page.

Only natural and high-quality materials: Italian wool, Japanese cotton and Portuguese leather.

iDEAL and all common credit cards (Visa, Mastercard, American Express). All payments are processed in a secure environment.

Yes. All transactions are encrypted and processed by a PCI-DSS certified payment provider.